Ofsted, (the office for standards in education) requires that all Registered Childminders produce and implement a complaints procedure for parents. All Childminders must meet National Standards.

If you have any concerns regarding the quality of care that I am providing your first step is to discuss them with me. Hopefully most concerns will be resolved at this stage. I am always willing and available to discuss any issues, no matter how insignificant they may seem.

I can always arrange a mutually convenient time for us to talk without the children if you wish.

If I cannot resolve your concerns or you feel unable to talk to me, parents can contact OFSTED for further advice regarding registration issues.

They can be contacted at:
OFSTED
90 Union Street
London
SE1 0FS
Helpline 0845 601 4771
Complaints line0845 601 4772